Privacy Policy

Last Updated: June 1, 2025

Introduction

Welcome to Superintelligence! This Privacy Policy explains how Superintelligence, Inc. ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our multi-agent AI chatbot platform, associated applications, software, and websites (collectively, our "Platform").

Your privacy is important to us. This Privacy Policy applies to all users of our Platform, whether you create an account or use our services without an account.

By using our Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.

Information We Collect

We collect information about you in several ways when you use our Platform:

Information You Provide Directly

Account Information: If you choose to create an account, we collect:

Email address
Name (if provided)
Password (encrypted)
Profile information you choose to provide
Third-party authentication information (if you sign in via Google, Apple, etc.)

Content and Communications: We collect:

Voice recordings and audio inputs you provide
Text inputs you provide to our AI agents (including text converted from your voice)
Files, images, and other content you upload
Feedback and ratings you provide
Communications with our support team
Survey responses and other feedback

Payment Information: For paid services:

Billing name and address
Payment method information (processed by third-party payment processors)
Transaction history

Information We Collect Automatically

Usage Data: We automatically collect:

IP address and geolocation data
Device information (browser type, operating system, device identifiers)
Platform usage patterns and interaction data
Session duration and frequency of use
Features accessed and time spent using different features

Cookies and Tracking Technologies: We use:

Essential Cookies: Required for Platform functionality and security
Session Cookies: To maintain your session and remember your preferences
Persistent Cookies: To remember you across sessions (especially for non-account users)
Analytics Cookies: To understand Platform usage and improve our services
Local Storage: To store conversation history and preferences locally

Conversation History: We store:

Your conversation history with our AI agents (both text and voice interactions)
Voice recordings (when you choose to save them or share conversation sessions)
Text transcriptions of your voice inputs
Associated metadata (timestamps, session information)
User preferences and settings

Information from Third Parties

We may receive information from:

Third-party authentication providers (Google, Apple, etc.)
Payment processors
Analytics service providers
Security and fraud prevention services

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

Providing and operating our Platform
Processing voice and text inputs (which may involve third-party services)
Generating AI responses through language model services
Converting between voice and text formats as needed
Maintaining conversation continuity and context
Personalizing your experience
Processing payments and managing subscriptions
Providing customer support

Platform Improvement

Analyzing usage patterns to improve our services
Developing new features and capabilities
Conducting research and analytics
Training safety and moderation systems (limited circumstances only)

Legal and Security

Complying with legal obligations
Preventing fraud and abuse
Enforcing our Terms of Service
Protecting our rights and the rights of others
Responding to legal requests

Communications

Sending important Platform updates and notices
Responding to your inquiries
Marketing communications (with your consent where required)

Legal Bases for Processing (GDPR)

For users in the European Economic Area, UK, and Switzerland, we process your personal information based on the following legal grounds:

Contract Performance: To provide our Platform services and fulfill our Terms of Service
Legitimate Interest: To improve our services, prevent fraud, and ensure security
Consent: For marketing communications and non-essential cookies (where required)
Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in:

AI and Voice Processing Services: Third-party providers that help process voice inputs, text inputs, and generate AI responses
Cloud hosting and infrastructure
Payment processing
Analytics and performance monitoring
Customer support
Security and fraud prevention

Important Note: When you use our Platform, your inputs may be processed by third-party AI and voice processing services. These providers operate under commercial agreements with specific data handling requirements, but they may have their own privacy policies governing their processing of your data.

Legal Requirements

We may disclose information when required by law or to:

Comply with legal process or government requests
Enforce our Terms of Service
Protect our rights, property, or safety
Prevent fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Consent

We may share information with your explicit consent for specific purposes not covered in this Privacy Policy.

Your Privacy Rights

All Users

Access and Portability: You can request access to your personal information and, in some cases, receive it in a portable format.

Correction: You can request that we correct inaccurate or incomplete personal information.

Deletion: You can request deletion of your personal information, subject to certain limitations.

Opt-Out: You can opt out of marketing communications and certain data processing activities.

GDPR Rights (EU/UK/Swiss Users)

In addition to the above, you have the right to:

Data Portability: Receive your data in a structured, machine-readable format

Restriction of Processing: Limit how we process your data in certain circumstances

Object to Processing: Object to processing based on legitimate interests

Withdraw Consent: Withdraw consent for processing that requires consent

Lodge a Complaint: File a complaint with your local data protection authority

CCPA/CPRA Rights (California Residents)

California residents have additional rights under the California Consumer Privacy Act:

Right to Know: Request details about the categories and specific pieces of personal information we collect

Right to Delete: Request deletion of personal information we have collected

Right to Correct: Request correction of inaccurate personal information

Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information

Right to Limit: Limit the use of sensitive personal information

Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Authorized Agent: You may designate an authorized agent to make requests on your behalf

Exercising Your Rights

For Account Holders

Access your account settings to update or delete information
Contact us at privacy@superintelligence.co
Use our privacy request form at [website URL]

For Non-Account Users

Clear your browser cookies and local storage
Contact us at privacy@superintelligence.co with your IP address and approximate usage dates
Use our privacy request form at [website URL]

Response Time: We will respond to privacy requests within 30 days (45 days for complex requests).

Verification: We may need to verify your identity before fulfilling certain requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures: Data is protected with industry-standard security practices
Access Controls: Limited access on a need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Incident Response: Procedures for detecting and responding to security incidents
Employee Training: Regular privacy and security training for our team

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

Account Users:

Account information: Until account deletion plus 30 days
Conversation history (text): Until deletion or account closure
Voice recordings: Retained as part of conversation history when saved by user; may be deleted automatically after a period of inactivity if not explicitly saved
Text transcriptions: Retained with conversation history
Payment information: As required by law (typically 7 years)

Non-Account Users:

Session data: Cleared when you close your browser or end your session
Conversation history (text): Stored locally in your browser; you can delete anytime using browser settings
Voice recordings: Stored locally in your browser unless you explicitly save conversations; you control deletion
Text transcriptions: Stored with conversation history locally
Analytics data: 26 months (aggregated and anonymized)

Legal Requirements: We may retain information longer when required by law or for legitimate business purposes.

Voice and AI Data Processing

Voice Input Processing: When you use voice features, your voice data is processed to provide AI responses. This processing may involve third-party services for voice recognition and AI response generation.

Voice Data Storage: Voice recordings may be stored as part of your conversation history, especially when you save or share conversation sessions. You have control over saving and sharing your voice data.

Voice Data Safeguards:

Voice recordings are protected with appropriate security measures
We use reputable service providers with privacy protections
Voice data is processed and stored only as needed to provide our services
You can disable voice features and use text-only input at any time
You can delete individual conversations or your entire conversation history

AI Processing: Your inputs (whether voice or text) are processed by AI services to generate responses. This processing may involve third-party AI providers operating under commercial agreements with data processing restrictions.

Data Handling: Our service providers operate under commercial agreements that include:

Restrictions on data use and retention
Privacy and security protections
Limits on training or improving their own models with your data

Your Control: You acknowledge that your inputs may be processed by third-party services as part of our Platform functionality. If you prefer not to have your data processed by these services, please do not use our Platform.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including through our third-party service providers. We ensure appropriate safeguards are in place:

Adequacy Decisions: Transfers to countries with adequate privacy protections
Standard Contractual Clauses: EU-approved contractual protections
Binding Corporate Rules: Internal privacy safeguards for corporate transfers
Commercial Agreements: Enterprise-grade data processing agreements with service providers
Consent: Your explicit consent for certain transfers

Note: Third-party services may process your data in various countries. We select providers that maintain appropriate international transfer safeguards.

Children's Privacy

Our Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

For users between 13 and 18, parental or guardian consent is required as specified in our Terms of Service.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our Platform. For detailed information about the cookies we use, how we use them, and how to manage your cookie preferences, please see our Cookie Policy.

Essential Cookies: We use essential cookies that are necessary for Platform functionality, such as session management and security.

Optional Cookies: We also use functional and analytics cookies with your consent to enhance your experience and understand Platform usage.

Your Control: You can manage your cookie preferences through our cookie consent banner, your browser settings, or by contacting us at privacy@superintelligence.co.

California "Do Not Sell My Personal Information"

We do not sell personal information as traditionally defined. However, under California law, sharing information for certain purposes may be considered a "sale."

We do not sell your personal information to third parties.

If our practices change, California residents can opt out by:

Contacting us at privacy@superintelligence.co

Third-Party Links and Services

Our Platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our Platform
Sending notice to your email address (if you have an account)
Providing prominent notice on our Platform

Your continued use of our Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

Data Controller: Open Artificial Intelligence, Inc.

Privacy Questions: privacy@superintelligence.co

General Contact: support@superintelligence.co

Mailing Address: Open Artificial Intelligence, Inc. 95 Third Street San Francisco, CA 94103 United States

Data Protection Officer

If required by applicable law, our Data Protection Officer can be reached at: dpo@superintelligence.co

Supervisory Authorities

EU Users: You have the right to lodge a complaint with your local supervisory authority. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en

UK Users: You can lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/

California Users: You can contact the California Attorney General's Office: https://oag.ca.gov/

Last Updated: June 1, 2025

This Privacy Policy is effective as of the date listed above and replaces any previous versions.